This policy explains how registration fees and cancellations are handled for the CRM USA National Convention 2026 (July 29 – August 2, 2026, Houston, TX).
General
Registration pledges are commitments to pay published tier pricing for confirmed attendees. Payment schedules may vary; recorded balances on your registration summary reflect staff-confirmed payments only.
Cancellations by attendee
If you need to cancel or reduce attendance, contact the convention team as soon as possible. Refunds or adjustments, if any, are evaluated case by case based on payment timing, incurred costs, and room-block or venue commitments. Approved refunds are processed using reasonable administrative timelines (often several business days after approval).
Event changes
If the event is postponed or materially changed, CRM USA will communicate options available to registrants. If the event is canceled by CRM USA, we will describe how registration fees will be handled at that time.
Payment disputes
For questions about whether a payment was applied, include your pledge code and proof of transfer when contacting staff. Third-party processor disputes are governed by that provider’s rules.