This policy explains how registration fees, cancellations, attendee substitutions, and event changes are handled for the CRM USA National Convention 2026 (July 29 to August 2, 2026, Houston, Texas).
Registration commitments
When you submit a registration, you reserve space for the named attendees at the pricing tier shown at checkout. If you choose to pay later or pay only part of the total at the time of registration, the remaining balance stays attached to that registration until it is paid or the registration is canceled in writing. Registration balances shown on the convention site reflect staff-confirmed payments only.
Attendee cancellations
Cancellation requests must be sent by email to info@crm-na.org from the registration email address, or must clearly identify the registration contact name and pledge code.
- If we receive your written cancellation on or before July 1, 2026, CRM USA will refund registration amounts actually paid, less any third-party payment processing fees that were not returned to us.
- If we receive your written cancellation after July 1, 2026, registration payments are non-refundable.
- If you registered with a partial payment or selected pay-later, any unpaid balance will be removed only after CRM USA confirms the cancellation request.
- No-shows are treated as late cancellations and are not eligible for refunds.
Attendee substitutions
If one attendee can no longer attend, you may request a substitution for another attendee in the same household or group through July 22, 2026, subject to approval and any pricing difference caused by age-based registration rules. Substitutions requested after July 22, 2026, may be denied if staffing, printed materials, housing coordination, or check-in preparation has already been finalized.
Event changes
If CRM USA cancels the convention, paid registration amounts will be refunded to the original payer, less any non-recoverable third-party processing fees unless prohibited by law. If the convention is postponed or materially changed, CRM USA will notify registrants of the new dates or conditions and provide a deadline to either keep the registration on file or request a refund.
Travel and lodging
Registration refunds apply only to convention registration amounts paid to CRM USA through approved channels. CRM USA is not responsible for airline tickets, hotel reservations, ground transportation, bank transfer fees, or other attendee expenses.
Payment questions and disputes
If you believe a payment was not credited correctly, contact info@crm-na.org before opening a chargeback or bank dispute. Include your pledge code, payment date, amount, and proof of transfer so staff can review the record. Third-party processor disputes remain subject to that provider's rules and timelines.
Contact
This is the public operational policy for the 2026 convention registration launch and should be reviewed with counsel before reuse for future events.